Patient Care Coordinator

Lab/Branch/Program: 
Thoracic and GI Malignancies Branch
Location: 
Bethesda
Research Area Keywords: 

clinical trials, patient care, scheduling

Position Description: 

The Center for Cancer Research (CCR) is working to solve the most pressing problems in the field through basic, translational and clinical cancer research to create the cancer medicines of tomorrow and is dedicated to preparing the next generation of cancer researchers. Read more about CCR, the benefits of working at CCR and hear from our staff on their CCR experiences.

We are the NCI’s internal, federally funded cancer center where world leading physician-scientists working on the cutting edge of medicine developing clinical trials of new sometimes “first-in-human” drugs and new treatment approaches. Closely knit clinical support teams are providing excellent quality of care of our patients and carrying out our clinical protocols with professionalism and compassion at the world’s largest dedicated research hospital on the NIH campus in Bethesda, Maryland.  Join our unique and rewarding clinical team.

The Clinical Monitoring Research Program Directorate (CMRPD) provides comprehensive, dedicated clinical research and study coordination support to the clinics operated by the NCI, CCR, Thoracic and Gastrointestinal Malignancies Branch (TGMB).

KEY ROLES/RESPONSIBILITIES

THIS POSITION IS CONTINGENT ON FUNDING APPROVAL

  • Assists with the coordination of patient activities in the program, such as screening telephone calls, using discretion ascertaining the purpose of the call and demonstrating thorough knowledge of the clinical program by providing information or making appropriate referrals
  • Contacts Patient/Study Coordinators to set-up screening appointments
  • Identifies solutions for day-to-day scheduling issues by adapting processes and procedures with consideration to the coordination of patient care
  • Notifies patients and nursing units of date and time tests are scheduled for patients
  • Prepares appropriate travel and admission documents for the patients
  • Prepares new patient workbooks for the clinic, maintains clinic charts and organizes chart room
  • Requests copies of films (CT Scans, PET, Nuclear Medicine Scans) for patients and has them sent to the patient’s local Medical Doctor (MD) or other treatment facility, as needed
  • Retrieves information for patients and their referring MDs and send it out as needed
  • Schedules patients for tests needed to meet protocol requirements using written instructions from the research nurses (e.g. flow cytometry, PET Scan)
  • Coordinates with NIH Medical Records for paperwork to be filed in patient’s chart (e.g. PK Order Sheets, signed consents)
  • Sends Screening Packets as needed for emergency screens and in Study Coordinator’s absence
  • Coordinates and assists with the patient care aspects of the program’s clinical activities
  • Requests films for tumor measurement sessions weekly
  • Completes Procedure Request Forms and deliver them to the appropriate person or department
  • Schedules tests needed for study evaluation, as well as protocol-specific tests, including MRI, CT, ultrasound, EKG, x-rays, blood tests, etc.
  • Tracks data entry time points, monitoring the time of our research records in an effort to ensure timely data entry and more importantly, timely data submission to our monitoring agency
Number of Positions: 
1
C.V. Required: 
Yes
Number of References Required: 
3
Experience Required: 

BASIC QUALIFICATIONS

Patient Care Coordinator II

  • Possession of a high school diploma or equivalent
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of three (3) years progressively responsible clerical experience including a minimum of one (1) year in a clinical/medical office

Patient Care Coordinator III

  • Possession of a high school diploma or equivalent. Foreign degrees must be evaluated for US equivalency
  • Foreign degrees must be evaluated for U.S. equivalency
  • A minimum of five (5) years of progressively responsible administrative experience, to include a minimum of one (1) year in a clinical/medical setting
  • Experience scheduling patient appointments and maintaining patient records

Both Levels

  • Knowledge of medical terminology and understanding of clinical operations in order to provide adequate patient care arrangements
  • Ability to identify specific requirements and criteria for each type of appointment (e.g., new, follow-up, specialty case)
  • Ability to communicate effectively
  • Knowledge of record keeping, data management, and computer databases
  • Ability to efficiently compose correspondence, prepare reports from raw data, and design/ set up filing systems
  • Experience with Microsoft software applications
  • Must be able to obtain and maintain a security clearance
Additional Information: 

Please reference job id req661 for all inquiries.
Hiring for this position will be through Leidos Biomedical Research, Inc., a wholly owned subsidiary of Leidos, Inc.  Leidos Biomedical is the operations and technical support contractor for the Frederick National Laboratory for Cancer Research, a federal national laboratory.

Bethesda is located adjacent to Washington, D.C. and is an urban core of Montgomery County, MD. Bethesda is one of the most affluent and highly educated communities in the United States. It is a vibrant town, and a destination for shopping, dining and artistic and cultural events.

Contact Name: 
Lauri Rimorin
Contact E-mail: 

HHS, NIH, and NCI are Equal Opportunity Employers